FAQ

LOG ON


Access to the course is through the LOG IN page at www.compassionateleadership.academy. The learning portal is accessed through your internet browser. For the best experience and optimum security, we recommend that you keep your browser up to date. https://whatbrowser.org

Once you have registered and paid your subscription you will be sent a confirmation to the registered email address – this will become your username. Once you sign into the CLA learning portal – you will be asked to set your own password. If you have any problems, please use the “Request Support” tab to raise a support ticket and our technical team will help.

At the moment, CLA is only accessible online. However, there are downloadable pdf documents of all the key learning in each module. The book Compassionate Leadership (Hachette UK) is also available to support off-line learning.


THE COURSE


Answers to workbook activities and personal development plans can be viewed and updated at any time. Quizzes are also available to take multiple times. Some activities and feedback are only available to answer once.

The fastest you can do it is 26 weeks, allowing one week per module. However, we recommend that you allow 2 weeks per module, which will take 52 weeks to complete. You will have access to the course for 24 months from first login.

Simply put, no. There is a very deliberate 6-day delay between modules. This is a unique aspect of the CLA course – it is intended to embed learning and support behavioural change. It is not designed to be a “tick box” course. Trying to cram it in will not deliver the transformation we, and you, are after.

We do strongly recommend that you get into this “habit of learning” and that you plan the 30-40 minutes per week as an investment in your personal development. However, if you fall behind because of illness, personal or unforeseen circumstances and then wish to catch up please contact the help desk through the “Request Support” tab and we will endeavor to support you.

Yes, this is another unique aspect of the course. You are allowed to retake the tests and given support to enable you to pass to the next learning stage. There is a 100% pass mark for all assessments, but we will guide you to the result.

Yes – you can turn on the caption function “CC” on all of the video content.

We operate a help desk during normal UK business hours. You can ask for support at any place in the course through the “Request Support” tab. You will receive an automated reply acknowledging your request and then one of our team will assist you.

All CLA material is the property of Manley Hopkinson and The Compassionate Leadership Academy – any use of the material is covered in the terms and conditions. The learning tools are intended for personal use and development – for you to become a brilliant compassionate leader. For corporate engagement and development please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

We are in the process of compiling a series of events. Some of which will be held in “virtual classrooms”. We will post notice of these events on social media and notify you through your user dashboard mailbox.

Yes, the course has been approved and accredited by the Institute of Leadership & Management (ILM). ILM is the UK's leading provider of leadership qualifications. ILM is dedicated to improving leadership development, both in the UK and worldwide, ensuring businesses and individuals are equipped for the working world now and in the future. You can join the ILM at a heavily discounted rate once you complete Module 1 of the CLA.

On successful completion of the course you will receive the Compassionate Leadership Academy certificate. If, through the CLA, you also joined the Institute of Leadership and Management, you will also receive their certificate of completion.

Yes, The ILM certificate can be used as part of your ILM Level 5 accreditation; you can then add the letters MInstLM after your name. You can also use your Institute certificate, through the principle of Recognition of Prior Learning (RPL), to fast-track the qualification requirements within the City & Guilds leadership programmes.


PAYMENT AND SUBSCRIPTION CHANGES


You have 14 days to change your mind and will be eligible for a full refund of any fees you have paid.

Of course – we will endeavor to help and support in completion of the course. If for any reason you cannot complete the remainder of the course we can agree to stop your monthly payment. You will need to send a written request to This email address is being protected from spambots. You need JavaScript enabled to view it., using the subject header “Subscription Changes”.


SECURITY


The CLA learning platform has been developed by Skillset Ltd., following industry standards for eLearning using SCORM packs and videos hosted on Moodle learning management system. All data is held securely (encrypted at rest) in a MySQL database. As part of an ongoing commitment to quality and security, SkillSet Ltd. is certified to ISO9001 and IS027001 standards. In 2017 the group gained Amazon Web Services Consulting Partner status.

All data submitted to the CLA learning platform is secured using HTTPS and held on encrypted volumes within Amazon Web Services ISO270001 certified European data centres. All data submitted to the CLA learning platform is secured using HTTPS and held on encrypted volumes within Amazon Web Services ISO270001 certified European data centres.

The CLA site is tested regularly using an external company.

We are GDPR compliant – all details are contained in our privacy policy and terms and conditions of use. Use of the CLA learning portal indicates that the terms and conditions of use have been accepted.

We do not store any detailed personal or financial information.

We follow all applicable guidelines issued by the Information Controllers Office (ICO) and have a registered Data Protection Officer who can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it., using the subject header, “Data Protection”.